Return & Refund Policy

At Hollywood Posh, we strive to provide a seamless online shopping experience for our customers. We understand that sometimes issues may arise, and we have implemented a straightforward return and exchange policy to ensure your satisfaction. Please take a moment to familiarize yourself with the following guidelines, as they are designed to facilitate a smooth process for resolving any concerns.

Thank you for shopping at Hollywood Posh. We want you to have a satisfactory experience with your jacket purchase. This Return and Refund Policy outlines our procedures and guidelines for returns, refunds, and exchanges specific to jacket products. By making a purchase from our website, you acknowledge and agree to the terms stated below.

Return Policy:

Eligibility for Returns:

Jackets may be eligible for returns within 30 days from the date of delivery.
The jacket must be in its original condition, unused, and with all original tags and packaging intact.
Items Exempt from Returns:

Perishable goods and personalized jackets are exempt from being returned.
Initiating a Return:

To initiate a return, please contact our customer support team at [email protected] or [email protected]

We may require you to provide order details, including the order number, jacket details, and the reason for the return.
Our customer support team will provide you with further instructions on returning the jacket.
Refund Policy:

Types of Refunds:

We offer the following types of refunds for returned jackets:
Full refund: The entire purchase amount will be refunded.
Partial refund: A portion of the purchase amount will be refunded.
Store credit: The refund amount will be issued as a store credit to be used for future purchases.
Refund Methods:

Refunds will generally be issued using the original payment method used during the purchase.
In some cases, we may provide refunds in the form of a gift card or store credit.
Refund Processing Timeframe:

Refunds will be processed within 30 business days after the returned jacket has been received and inspected.
Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

Return Shipping:

Responsibility for Return Shipping Costs:

The customer is responsible for covering the shipping costs associated with returning the jacket, unless otherwise specified.
Packaging and Shipping Instructions:

Please ensure that the returned jacket is securely packaged to prevent damage during transit.
Include the original packing slip or proof of purchase inside the package.
Ship the jacket to the following address:
7901 4th St N, St. Petersburg, FL 33702, USA

Recommended Shipping Method and Tracking:

We recommend using a trackable shipping method to ensure the safe return of the jacket.
Consider purchasing shipping insurance to protect against loss or damage during transit.
Condition of Returned Jackets:

Guidelines for the Condition of Returned Jackets:

Returned jackets must be in their original condition, unused, and with all original tags and packaging intact.
Consequences for Unsatisfactory Condition:

If a jacket is returned in a condition that does not meet our guidelines, we reserve the right to refuse the return or apply a restocking fee.
We will contact you to discuss the available options.
Inspection and Evaluation Process:

Once we receive the returned jacket, we will inspect it to verify its condition and compliance with our return policy.
We will notify you of the status of your return and initiate the appropriate refund or exchange, if applicable.
Exchange Policy:

Availability of Exchanges:

Exchanges for jackets are subject to availability. Please contact our customer support team to inquire about exchange options for your specific jacket.
Eligible Jackets for Exchange:

We will provide you with information on eligible jackets for exchange based on availability and the specific product.
Process and Associated Fees:

The process for requesting an exchange and any associated fees, such as shipping or price differences, will be communicated to you by our customer support team.
Damaged or Defective Jackets:

Reporting Damaged or Defective Jackets:

If you receive a damaged or defective jacket, please contact our customer support team immediately with relevant details and photographic evidence.
Documentation or Evidence:

We may require you to provide proof of the damaged or defective jacket, such as photographs or video footage.
This documentation will assist us in processing your claim efficiently.
Options for Resolution:

Based on the nature of the issue, we will offer options such as a replacement, refund, or repair of the damaged or defective jacket.
Exceptions and Special Circumstances:

Special Policies for Clearance or Final Sale Jackets:

Clearance or final sale jackets may have different return or refund policies, which will be clearly communicated at the time of purchase.
Please review the specific terms and conditions provided with each clearance or final sale item.
Policies for Digital Products or Services:

Digital products or services related to jackets are not applicable to this Return and Refund Policy.
Returns or Refunds Due to Shipping Errors or Order Discrepancies:

If you receive an incorrect jacket or there is an error or discrepancy with your order, please contact our customer support team immediately.
We will work with you to resolve the issue and arrange for the appropriate return or refund, if necessary.
Communication and Support:

Contact Information for Customer Support:

For any questions, concerns, or assistance with returns and refunds, please reach out to our customer support team using the following contact information:
Phone: +1 925-663-0957
Email: [email protected]
Expected Response Time:

We strive to respond to inquiries and concerns regarding returns and refunds within [insert number] business days.
Please note that response times may vary during peak periods.
Additional Resources and FAQs:

For additional information or frequently asked questions about returns and refunds, please refer to our website’s dedicated FAQ section.
Terms and Conditions:

Reference to General Terms and Conditions:

This Return and Refund Policy should be read in conjunction with our website’s general terms and conditions of sale.
The terms and conditions provide additional details regarding your rights and obligations as a customer.
Links to Related Policies:

For more information on our privacy practices, please refer to our Privacy Policy.
For details on our shipping and delivery policies, please refer to our Shipping Policy.
Disclaimer of Liability:

We are not liable for circumstances beyond our control, such as acts of nature, force majeure events, or third-party actions that may impact returns, refunds, or exchanges.
Please review this Return and Refund Policy carefully before making a purchase. By proceeding with a purchase, you acknowledge and agree to abide by the terms and conditions outlined herein.

We reserve the right to update or modify this Return and Refund Policy at any time. The most recent version will be available on our website, and any significant changes will be communicated through appropriate channels.

If you have any questions or concerns about this policy or need assistance with a return or refund, please contact us using the provided contact information.

Thank you for choosing Hollywood Posh!​